Refunds and cancellation

This page explains, in plain English, how cancelling and refunds work for a WorkSlot subscription. It forms part of our Terms of Service.

1. The free trial

The 7-day free trial needs no card, so there is nothing to cancel and nothing to refund. If you do not choose a plan, you have 7 more days to subscribe; after that the account is paused and your data is kept.

2. How to cancel

Go to Settings → Plan & billing → Manage billing and cancel your subscription there. Only the account owner can do this.
If you cannot get into your account, email us at info@workslot.app from the account owner's email address and we will cancel it for you.

3. When cancellation takes effect

Your subscription stays active until the end of the month you have already paid for, and you keep full access until then. You will not be charged again. 7 days after that, the account is paused: your data is kept, and you can subscribe again at any time to pick up where you left off.

If you want your data deleted as well, ask us to close the account. We keep the data for 30 days in case it was a mistake, then delete it permanently, except records we must keep by law. You can download your customers, invoices and expenses as CSV files before you go.

4. Refunds

Part months. We do not refund the unused part of a month when you cancel or move to a cheaper plan.
Prepaid credit. SMS and voice credit is not refundable and is not paid out when you cancel.
Charged by mistake. If we charged you twice, or charged you after you had cancelled, we will refund the extra amount in full.
If we close your account without fault on your part, we refund any fees you paid in advance for the period after closure.

5. Your rights under the Australian Consumer Law

The points above do not limit your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. If there is a major failure with the service, you can cancel and get a refund for the unused portion, or compensation for its reduced value. If the failure is not major, we will fix it within a reasonable time, and if we do not, you can cancel and get a refund for the unused portion. Where these rights apply, they apply to subscription fees and to prepaid credit.

6. Asking for a refund

Email info@workslot.app with your business name and the charge you are asking about. We will reply within 5 business days. Approved refunds go back to the card that was charged.